Effective Date: March 24, 2025
At True Organic, we value your satisfaction and strive to provide the best quality organic products. If you are not completely satisfied with your purchase, we’re here to help with our easy Refund & Returns Policy.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of delivery.
- Perishable goods (such as food items) may not be eligible for return unless they arrive damaged or defective.
2. Non-Returnable Items
- Opened or used products.
- Items purchased on sale or as part of promotional offers.
- Products damaged due to improper handling after delivery.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact Us at help@trueorganic.store with your order details and reason for return.
- Our team will review your request and provide instructions for shipping the product back.
- Once we receive and inspect the returned item, we will process your refund or replacement as applicable.
4. Refund Process
- Refunds are processed within 7 business days after the return is approved.
- The amount will be credited back to your original payment method.
- Shipping fees (if applicable) are non-refundable.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24-48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost.
6. Exchange Policy
We allow exchanges for defective or incorrect products. To request an exchange, please follow the same process as for returns.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placing them.
- If the order has already been shipped, cancellation may not be possible.
8. Contact Us
For any queries regarding refunds and returns, reach out to us at:
📧 Email: help@trueorganic.store
📞 Phone: +91 9560367734
📍 Address: Noida, (U.P.)
We appreciate your trust in True Organic and are committed to providing a seamless shopping experience.